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TRADING TERMS AND CONDITIONS

Website Terms of Supply

This page (together with our Privacy Policy) tells you information about us and the legal terms and
conditions (Terms) on which we sell any of the products (Products) listed on this Dance Direct
website (www.dancedirect.com) (our site) to you.


These Terms will apply to any contract between us for the sale of Products to you (Contract). Please
read these Terms carefully and make sure that you understand them, before ordering any Products
from our site. Please note that before placing an order you will be asked to agree to these Terms. If
you refuse to accept these Terms, you will not be able to order any Products from our site.


We amend these Terms from time to time as set out in clause 6. Every time you wish to order
Products, please check these Terms to ensure you understand the terms which will apply at that
time. These Terms were most recently updated on 12 July 2021.


These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1 Dance Direct is a trading style of International Dance Supplies Ltd (IDS) a company registered in
England with registered number 05452207. Our trading address and registered office is at Harlequin
House, Forde Court, Newton Abbot, Devon, TQ12 4BT United Kingdom. IDS are a long-established
supplier of dancewear and accessories to UK and International customers. We are one of the world’s
largest suppliers to dance teachers and dance schools; and through this Dance Direct website
(www.dancedirect.com) we also supply the students of our dance teachers and schools directly. We
are approved suppliers to several recognised dance and examining bodies in different countries and
manufacture clothing for certain bodies under licence.

1.2 Contacting us:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you
just need to let us know that you have decided to cancel. The easiest way to do this is to complete
the contact form on our website. You can also e-mail us at hello@dancedirect.com or contact our
Customer Services team by telephone on +44 (0) 8000 448 440* or by post to Harlequin House,
Forde Court, Newton Abbot, Devon, TQ12 4BT United Kingdom. If you are emailing us or writing to
us, please include details of your order to help us to identify it. If you send us your cancellation
notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail
or post the letter to us.

(b) If you wish to contact us for any other reason, including because you have any complaints, you
can contact us by telephoning our customer service team at +44 (0) 8000 448 440* or by e-mailing
us at hello@dancedirect.com.

(c) If we must contact you or give you notice in writing, we will do so by e-mail or by pre-paid
post to the address you provide to us in your order.


*Calls to Dance Direct are charged at the UK geographic rate. 08 numbers can be included in
inclusive minutes call plans; please check with your phone provider for details. International call
charges will apply depending on your location.

2. OUR PRODUCTS

2.1 The images of the Products on our site are for illustrative purposes only. Although we
have made every effort to display the colours accurately, we cannot guarantee that your computer's
display of the colours accurately reflects the colour of the Products. Your Products may vary slightly
from those images. All our products are intended for children aged 3 years or above unless
otherwise specified.

2.2 The packaging of the Products may vary from that shown on images on our site.

3. USE OF OUR SITE

Your use of our site is governed by our Cookie, Copyright, Image Licence and Privacy Policies. Please
take the time to read these, as they include important terms which apply to you.

4. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy.

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 Our shopping pages will guide you through the steps you need to take to place an order
with us. Our order process allows you to check and amend any errors before submitting your order
to us. After you place an order, you will receive an e-mail from us acknowledging that we have
received your order. However, please note that this does not mean that your order has been
accepted. Our acceptance of your order will take place as described in clause 5.2.


5.2 We will confirm our acceptance to you by sending you an e-mail that confirms that the
Products have been dispatched (Dispatch Confirmation). The Contract between us will only be
formed when we send you the Dispatch Confirmation.


5.3 If we are unable to supply you with a Product, for example because that Product is not in
stock or no longer available or because we cannot meet your requested delivery date or because of
an error in the price on our site as referred to in clause 10.6, we will inform you of this by e-mail and
we will not process your order. If you have already paid for the Products, we will refund you the full
amount including any delivery costs charged as soon as possible.

6. OUR RIGHT TO VARY THESE TERMS

6.1 We amend these Terms from time to time. Please look at the top of this page to see
when these Terms were last updated, and which Terms were changed. Every time you order
Products from us, the Terms in force at the time of your order will apply to the Contract between
you and us.


6.2 If we must revise these Terms as they apply to your order, we will contact you to give
you reasonable advance notice of the changes and let you know how to cancel the Contract if you
are not happy with the changes. If you opt to cancel, you will have to return (at our cost) any
relevant Products you have already received and we will arrange a full refund of the price you have
paid, including any delivery charges.

7. YOUR CONSUMER RIGHT OF RETURN AND REFUND

7.1 If you are a consumer, you have a legal right to cancel a Contract during the period set
out below in clause 7.3. This means that during the relevant period if you change your mind or
decide for any other reason that you do not want to receive or keep a Product, you can notify us of
your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the
Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

7.2 However, this cancellation right does not apply in the case of:

(a) Non-regular stock items such as dropship items;
(b) Hats, wigs, hair accessories and foot accessories;
(c) Face Masks;
(d) Items where the costume bag, packaging or the label inside the garment has been marked
or labelled in any way;
(f) Underwear where the hygiene seal is not intact, or any labels have been broken. This
includes bras, briefs, thongs, bra straps, body stockings, undergarments/body liners, dance
supports/dance belts, foot thongs, socks and ToeSox. This is due to hygiene reasons;
(g) Toiletries including make-up and brushes which are unsealed after delivery. This is due to
hygiene reasons.
(h) Where a product has a hygiene sticker warning that the product cannot be returned once
the sticker is removed, a refund or exchange will not be given if the seal is broken except in
accordance with legal rights;
(i) Items which have been returned without the included accessories
(j) Items which have been worn or washed

 

7.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation
(the date on which we e-mail you to confirm our acceptance of your order), which is when the
Contract between us is formed. Your deadline for cancelling the Contract then depends on what you
have ordered and how it is delivered, as set out in the table below:

Your Contract

End of the cancellation period

Your Contract is for a single product.

The end date is the end of 28 days after the day on which you receive the Product.

Your Contract is for multiple products which are delivered on separate days.

The end date is 28 days after the day on which you receive the last  of the separate products ordered.

 

7.4                To cancel a Contract, you just need to let us know as set out in clause ‎1.2 above

7.5                If you cancel your Contract we will:

(a)refund you the price you paid for the products once we have received them back. However,
please note we are permitted by law to reduce your refund to reflect any reduction in the value of
the goods if this has been caused by your handling them in a way which would not be permitted in a
shop.


(b) refund any delivery costs you have paid, although, as permitted by law, the maximum
refund will be the costs of delivery by the least expensive delivery method we offer. For example, if
we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product
delivered within 24 hours at a higher cost, then we will only refund what you would have paid for
the cheaper delivery option.


(c) make any refunds due to you as soon as possible and in any event within the deadlines
indicated below:


(i) if you have received the Product and we have not offered to collect it from you: 14 days
after the day on which we receive the Product back from you or, if earlier, the day on which you
provide us with evidence that you have sent the Product back to us. For information about how to
return a Product to us, see clause 7.7;


(ii) if you have not received the Product or received it and we have offered to collect it from
you: 14 days after you inform us of your decision to cancel the Contract.


7.6 If you have returned the Products to us under this clause 7 because they are faulty or
mis-described, we will refund the price of the Products in full, together with any applicable delivery
charges, and any reasonable costs you incur in returning the item to us. We will refund you on the
credit card or debit card used by you to pay. Please wash any faulty worn items before returning
them.


7.7 If a Product has been delivered to you before you decide to cancel your Contract:


(a) then you must return it to us without undue delay and in any event not later than 14 days
after the day on which you let us know that you wish to cancel the Contract.


(b) unless the Product is faulty or not as described (in this case, see clause 7.6), you will be
responsible for the cost of returning the Products to us;


And in each case you can send the Products back by post or contact us for further advice.


7.8 Because you are a consumer, we are under a legal duty to supply Products that are in
conformity with this Contract. As a consumer, you have legal rights in relation to Products that are
faulty or not as described. These legal rights are not affected by your right of return and refund in
this clause 7 or anything else in these Terms. Advice about your legal rights is available from your
local Citizens' Advice Bureau or Trading Standards office.

 

7.9 All returns should be sent to the following address:


Dance Direct
c/o International Dance Supplies
7 Silverhills Road
Decoy Industrial Estate
Newton Abbot
TQ12 5ND
United Kingdom

8. DELIVERY

8.1 We will provide an estimated delivery date upon checkout. We will e-mail you to
confirm our confirmation of your order and we will endeavour to meet the estimated delivery date
given. Occasionally our delivery to you may be affected by an event outside our control. If this
happens, and the delay is significant, we will inform you and you will have the right to cancel.


8.2 Delivery of an Order shall be completed when we deliver the Products to the address
you gave us, and the Products will be your responsibility from that time.


8.3 You own the Products once we have received payment in full, including all applicable
delivery charges.


8.4 If we miss the estimated Delivery date for any Products then you may cancel your Order
straight away if any of the following apply:


(a) we have refused to deliver the Products;


(b) delivery within the delivery deadline was essential (taking into account all the relevant
circumstances); or


(c) you told us before we accepted your order that delivery within the delivery deadline was
essential.


8.5 If you do choose to cancel your Order for late delivery under clause 8.1 or clause 8.4,
you can do so for just some of the Products or all of them. If the Products have been delivered to
you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.
After you cancel your order, we will refund any sums you have paid to us for the cancelled Products
and their delivery.


8.6 It is your responsibility ensure the correct delivery address is entered when placing an
order. If a parcel fails to arrive due to an incorrect or incomplete address, we can only process a
refund for the goods if the parcel is returned to us.


8.7 We may dispatch some of your items in multiple parcels.

9. INTERNATIONAL DELIVERY

9.1 We deliver to the countries listed on the website (International Delivery Destinations). However,
there are restrictions on some Products for certain International Delivery Destinations, so please
review the information on that page carefully before ordering Products.


9.2 If you order Products from our site for delivery to one of the International Delivery Destinations,
your order may be subject to import duties and taxes which are applied when the delivery reaches
that destination. From the 1st of January 2021 this also includes EU countries. Please note that we
have no control over these charges, and we cannot predict their amount.


9.3 You will be responsible for payment of any such import duties and taxes, and we will not refund
them if you cancel. Please contact your local customs office for further information before placing
your order.


9.4 If you return Products to us, please mark them as "Goods returned to the UK". Any charges
arising from a failure to do this will be passed back to you and deducted from any credit.

10. PRICE OF PRODUCTS AND DELIVERY CHARGES

10.1 The prices of the Products will be as quoted on our site at the time you submit your
order. We take all reasonable care to ensure that the prices of Products are correct at the time when
the relevant information was entered onto the system. However please see clause 10.6 for what
happens if we discover an error in the price of Product(s) you ordered.


10.2 Prices for our Products may change from time to time, but changes will not affect any
order you have already placed.


10.3 The price of a Product includes VAT (where applicable) at the applicable current rate
chargeable for the time being. We are registered for VAT as follows:


UK GB 387114051
AUS ARN 300013620073
NZ IRD 130/725/678
XI 387114051000
EORI GB387114051000


10.4 However, if the rate of VAT changes between the date of your order and the date of
delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before
the change in VAT takes effect.


10.5 The price of a Product does not include delivery charges. Our delivery charges are as
advised to you during the check-out process before you confirm your order. To check relevant
delivery charges, please refer to our Delivery Charges page.


10.6 Our site contains a large number of Products. It is always possible that, despite our best
efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the
price of the Products you have ordered, we will contact you to inform you of this error and we will
give you the option of continuing to purchase the Product at the correct price or cancelling your
order. We will not process your order until we have your instructions. Please note that if the pricing
error is obvious and unmistakeable and could have reasonably been recognised by you as a
mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

11. HOW TO PAY

11.1 We accept the following cards: Visa, MasterCard, Delta or Electron. Dance Direct does not
accept cheques; no credit accounts are available. We also accept PayPal payments as well as
payment via Bank Transfer. Where payment via bank transfer is selected, the order will remain on
hold for up to 10 days until payment via bank transfer is received. If no payment is received within
this time frame, the order will be cancelled.


11.2 Payment for the Products and all applicable delivery charges is in advance.

12. MANUFACTURER GUARANTEES

12.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of
the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the
Products.


12.2 If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect,
your legal rights in relation to Products that are faulty or not as described. Advice about your legal
rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. OUR WARRANTY FOR THE PRODUCTS

13.1 For Products which do not have a manufacturer's guarantee, we provide a warranty that
on delivery and for a period of 3 months from delivery, the Products shall be free from material
defects. However, this warranty does not apply in the circumstances described in clause13.2.


13.2 The warranty in clause 13.1 does not apply to any defect in the Products arising from:


(a) fair wear and tear;


(b) wilful damage, accident, negligence by you or by any third party;


(c) if you fail to wash the Products in accordance with the user instructions;


(d) any alteration or repair by you or by a third party;.


13.3 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights
in relation to Products that are faulty or not as described. Advice about your legal rights is available
from your local Citizens' Advice Bureau or Trading Standards office.

14. OUR LIABILITY

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer
that is a foreseeable result of our breach of these Terms or our negligence, but we are not
responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an
obvious consequence of our breach or if it was contemplated by you and us at the time we entered
into this contract. For the avoidance of doubt, we are not responsible for any loss or damage you
suffer as a result of not using the Products in line with the manufacturer's recommendations or as a
result of using the Products for any purpose which they were not intended to be used for.


14.2 We only supply the Products for domestic and private use. You agree not to use the
product for any commercial, business or resale purposes, and we have no liability to you for any loss
of profit, loss of business, business interruption, or loss of business opportunity.


14.3 We do not in any way exclude or limit our liability for:


(a) death or personal injury caused by our negligence;


(b) fraud or fraudulent misrepresentation;


(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet
possession);


(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979
(description, satisfactory quality, fitness for purpose and samples); and


(e) defective products under the Consumer Protection Act 1987.

 

15. COMMUNICATIONS BETWEEN US

15.1            When we refer, in these Terms, to "in writing", this will include e-mail.

16. OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under a Contract to another organisation, but
this will not affect your rights or our obligations under these Terms. We will always notify you by
posting on this webpage if this happens.


16.2 You may only transfer your rights or your obligations under these Terms to another
person if we agree in writing. However, if you are a consumer and you have purchased a Product as
a gift, you may transfer the benefit of our warranty in clause 13 to the recipient of the gift without
needing to ask our consent.


16.3 This Contract is between you and us. No other person shall have any rights to enforce any
of its terms.


16.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do
not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived
our rights against you and will not mean that you do not have to comply with those obligations.


16.5 Please note that these Terms are governed by English law. This means a Contract for the
purchase of Products through our site and any dispute or claim arising out of or in connection with it
will be governed by English law. You and we both agree to that the courts of England and Wales will
have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also
bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring
proceedings in Scotland.

 

17. PROMOTIONAL TERMS AND CONDITIONS