FAQs

Do I need to have an account set up to place an order?

No. You can order from us using our ‘Guest Checkout’ option online, or order via telephone where we will only require your details for the purposes of placing, processing and delivering your order to you. When ordering online, simply add the items to your bag that you wish to purchase, then go to ‘My Bag’ and click on the pink ‘Secure Checkout’ button when you are ready to pay. You will then be asked how you would like to checkout – click the ‘Checkout Now’ button below the ‘Guest Checkout’ option and you’re good to go, no registration necessary!

How do I set up an account?

Follow the ‘Register’ link that appears at the top of each page and complete the form with your details. If you would like to create a teachers account then follow the ‘Teachers Programme’ link that appears at the top of each page, then fill out your details in the boxes provided. Alternatively you can register an account with us by calling our customer service team on 01793 822838 or 0845 330 1 330.

Why can’t I login to my account?

Please check that you have entered the correct email address and password for the account that you registered with us (make sure upper/lower case is adhered to and there are no spaces or extra punctuation where there shouldn’t be). If you are logging in using your teachers account then make sure you are using the correct details for this and not your personal account details. If you are still having problems logging in then please email our customer service team at sales@dancedirect.com or call on 0845 330 1 330.

What do I do if I’ve forgotten my password?

You can reset your password by selecting the ‘Forgotten your password?’ option below the login section, where you will be prompted to enter your email address. We will then send you an email, simply follow the instructions on this to reset your password.

How do I sign up for the Teachers Discount Programme?

Signing up is simple. Follow the link for the ‘Teachers Programme’ that appears at the top of each page, and fill in your details. Once our customer service team has verified these details and your application has been approved you will receive an email confirming your login details. You can then login using these details and your discount will be applied to your purchases.